Frequently asked questions

Are food and drink include?

No food and drink are not included in the ticket price unless explicitly stated.

Refunds
I can no longer attend an event I have purchased a ticket for, can I cancel?

Please be aware that all ticket sales are final. Tickets are non refundable and non transferable.

What is the minimum age?

There is no minimum age but some of our venues don’t allow children in there bar areas so please check with us before purchasing a ticket for under 18s. 

 

Do you run private events?

We do! We run events for all occasions - hen parties, corporate away days, team events, birthday parties, retirement parties etc

 

What time should I arrive?

Please arrive at least 15minutes prior to the event start time so that you can order food or get yourself a drink.

 

I can’t paint, can I attend?

Most of our customers haven’t painted since they were children. All of our paintings are designed for fun and adaptability. We want you to have a good time, get creative and relax. Our artist will loosely guide you through the painting, so you can choose to follow or do your own thing. Once people start to feel comfortable and relaxed they tend to stop listening anyway!

 

Who will be running the event?

All of our artists are art school trained and are practicing artists themselves, This means they have their own unique style and the way each person guides you through may be different. 

 

Is this an art class?

It isn’t your usual ‘art class’. Everyone paints the same picture and you are guided through by a professional artist. It is a fun, feel good event. We do not expect people to treat this like a lesson.

Please contact us directly (hello@thepaintclub.co.uk) about accessibility issues as all of the venues we use differ.

 

Terms & Conditions

Ticket refund and cancellation policy

 

  1. Tickets are non-refundable.

  2. No credit will be issued for unused or partially used tickets.

  3. Tickets can be transferred onto alternative event dates, providing a minimum of 48 hours notice (of initial event start time) is given in writing to hello@thepaintclub.co.uk

  4. On the rare occasion The Paint Club cancels an event, all customers will be offered a full refund or ticket transfer option.

  5. The Paint Club reserves the right to cancel any public event 7 days prior to an event date should minimum numbers required not be obtained. Dependant on venue, typically minimum numbers required to host a public event are approx 10 people.

 

Age Restriction

  1. Our events are for adults however we may allow under 18s at our discretion.

  2. The venues we use may have an age restriction. Please contact us on hello@thepaintclub.co.uk to check each venue. All under 18s must be accompanied by an adult

  3. The Paint Club reserves the right to refuse entry to any customers under the age of 18 or without proof of age identification.

Online Events

We require at least a 50% deposit before we send out paint kits. The full payment must be made before the event.

If you choose to pay via credit card payment should be made in full.

If the event is cancelled within 2 weeks of the booked date, and parcels have already been sent we will retain the 50% deposit.

If parcels haven’t yet been sent we will take 30% of the total.

We need to know final numbers 2 weeks in advance. 

Additional persons added after confirmation will likely incur extra charges due to rushed processing and special delivery postage.

 

We cannot refund the cost of the event after the event date has passed.

If, after dispatch, parcels are marked as delivered or attempted delivery we cannot take responsibility for them.

We can replace parcels if they do not arrive, however we must have been notified of failed delivery at least 3 working days prior to the event. It is your responsibility to ensure all parcels have arrived with attendees before the event.

 

Please note postponing an event within 1 month may incur additional fees. 

Please note, once the invoice has been sent and parcels are packed, that any additional changes will incur an admin fee. 

Private in person events

Full payment must be made at least 2 days before the event.

If an event is cancelled with 2 weeks notice no charges will be incurred.

If an event is cancelled within 14 days of the event a minimum of 25% will be charged to cover the processing costs, admin fees, and artist payment. This will be a minimum of £200 or 25% of the total cost, whichever is greater.

If an event is cancelled within 48 hours full payment will be taken to cover our costs and to ensure our artists receive payment for lost work.

We can postpone events given enough notice. We require a minimum of one week to postpone an event without any additional charges.

If an event is postponed within 7 days we will need to charge £200 to cover the cost of lost work for our artists.

We can adjust numbers if given 1 weeks notice.

Should a participant not show up for the event on the day, we will not refund their space. It is your responsibility to ensure we are given the correct number of attendees 2 days prior to the event. If additional attendees show up they will be charged the full rate per head plus £10.

It is your responsibility to ensure the venue is suitable for the event. 

The venue must have suitable tables and chairs, access to water and a sink.

If venues need to speak with us please ask them to contact us at hello@thepaintclub.co.uk

Please see above for age restrictions.