Frequently asked questions

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​I can’t paint, can I attend?

Most of our customers haven’t painted since they were children. All of our paintings are designed for fun and adaptability. We want you to have a good time, get creative and relax. Our artist will loosely guide you through the painting, so you can choose to follow or do your own thing. 
 

Who will be running the event?

Our events are run by local, professional, artists. This means they have their own style and the way each artists teaches may be different. 
 

Is this an art class?

It isn’t your usual ‘art class’. Everyone paints the same picture and you are guided through by a professional artist. It is a fun, feel good event. This is an experience, not an art lesson.

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Are food and drinks included?

No food and drink are not included in the ticket price unless explicitly stated.

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I can no longer attend an event I have purchased a ticket for, can I cancel?

Please be aware that all ticket sales are final. Tickets are non refundable. Please see 'Ticket refund and cancellation policy' below for more information.

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What is the minimum age?

We suggest over 14s as the event is sold as an adults painting class. Some of our venues don’t allow under 18s, and others do not allow children in the bar areas so please check with us before purchasing a ticket for under 18s. 

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Do you run private events?

We do! We run events for all occasions - hen parties, corporate away days, team events, birthday parties, retirement parties etc. Please get in touch here.

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What time should I arrive?

Please arrive at least 15 minutes prior to the event start time so that you can order food or get yourself a drink. Please note if you arrive more than 15 minutes after the event start time you may not be able to join the event.

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Accessibility
Please contact us directly (hello@thepaintclub.co.uk) about accessibility issues as all of the venues we use differ.

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Gift Vouchers

Gift vouchers are strictly non-refundable. No exceptions. All sales are final.

 

Terms & Conditions

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Tickets, refund and cancellation policy

1. By purchasing a ticket customers agree to all Terms and Conditions stipulated below.

2. Tickets are strictly non-refundable. No exceptions. All ticket sales are final.

3. Tickets may be transferred given more than 96 hours notice (4 days), a fee is payable. Tickets may be transferred to another local event within two months. Ticket transfers are charged at £10 per ticket. Tickets can only be transferred once. We cannot transfer tickets with less than 4 days (96 hours) notice.
   Any abuse will not be tolerated. 

4. You may sell or gift your ticket to someone else if you cannot make the event. Please contact The Paint Club with the details of the new attendee.

5. Customers must arrive on time to join the event.

6. On the rare occasion The Paint Club cancels an event, all customers will be offered a full refund or ticket transfer option. 

7. Customers must ensure they provide The Paint Club with the correct contact information to ensure we can contact attendees if there is a change to the event. If customers do not provide the correct information we will not be held accountable. 

8. It is the customer's responsibility to check their emails prior to the event for any updates.
    

Age Restrictions

1. Our events are for adults however we may allow under 18s at our discretion.

2. All under 18s MUST be accompanied by an adult with a ticket. Children will not be permitted to paint without an adult, who holds a valid ticket, accompanying them.

3. The venues we use may have an age restriction. Please contact us on hello@thepaintclub.co.uk to check each venue. 

4. Currently all Brewery & Distillery venues do not allow under 18s. Revolution bars do not allow under 18s after 8pm and therefore this event will not be suitable.

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Food and drink

1. Food and drink are to be purchased separately. The ticket price does not include this.

2. Food and drink can be purchased from our venues unless otherwise stated.

3. You may not take your own food and drink into venues, unless explicitly stated.

Venues​

1. Should a venue not be able to host an event for us on the date specified, we will endeavour to find another suitable venue within a reasonable distance of the original venue, on the same date. Customers will be notified of the change via email. A change of venue does not make customers eligible for a refund, this is standard industry practice. 

2. Accessibility: A lot of our venues are pubs and are situated in older buildings. Please get in touch with us if you have any access needs. We will let you know of venues that have wheelchair and ground floor access. It may already be listed on the booking information.

3. For venue age restriction please see above.

4. It is the customers responsibility to check the venue details, and to ensure they have booked the correct venue. We cannot be held accountable for any situations arising from misreading the ticket information.

5. It is the customers responsibility to find suitable parking.

6. Our events are hosted in public venues. We cannot be held responsible for events outside of our control that take place within the venue, this includes and is not limited to, noise levels, changes within the venue, staffing levels, food/drink issues, wait times at the bar. Customers agree to contact the venue directly about anything related to the venue.

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Weather

1. In the event of a red weather warning issued by the Met office, or if the Police have issued a specific warning not to travel we will transfer your ticket to another event. If the event is postponed we will keep you informed with updates via email. Please ensure you check your emails or reach out to us if for some reason you do not receive contact from us.

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Gift Vouchers

1. Gift vouchers are valid for 12 months, 365 days, from the date of purchase

2. Gift vouchers are to be used only for purchasing tickets to a public event listed on our website. They cannot be used for partial payment against private event bookings.

3. To redeem a gift voucher purchased from January 2025 please use your code at checkout. 
   For gift vouchers purchased prior to January 2025 please follow the instructions on your order and send us an email. We will then redeem this against the event or your choice.