Frequently asked questions

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Are food and drink include?

No food and drink are not included in the ticket price unless explicitly stated.

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Refunds
I can no longer attend an event I have purchased a ticket for, can I cancel?

Please be aware that all ticket sales are final. Tickets are non refundable. Please see T&Cs below for more information.

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What is the minimum age?

There is no minimum age but some of our venues don’t allow children in there bar areas so please check with us before purchasing a ticket for under 18s. 

 

Do you run private events?

We do! We run events for all occasions - hen parties, corporate away days, team events, birthday parties, retirement parties etc

 

What time should I arrive?

Please arrive at least 15 minutes prior to the event start time so that you can order food or get yourself a drink. Please note if you arrive more than 15 minutes late you may not be able to join the event.

 

I can’t paint, can I attend?

Most of our customers haven’t painted since they were children. All of our paintings are designed for fun and adaptability. We want you to have a good time, get creative and relax. Our artist will loosely guide you through the painting, so you can choose to follow or do your own thing. Once people start to feel comfortable and relaxed they tend to stop listening anyway!

 

Who will be running the event?

All of our artists are art school trained and are practicing artists themselves. This means they have their own unique style and the way each person guides you through may be different. 

 

Is this an art class?

It isn’t your usual ‘art class’. Everyone paints the same picture and you are guided through by a professional artist. It is a fun, feel good event. We do not expect people to treat this like a lesson.

 

Accessibility 

Please contact us directly (hello@thepaintclub.co.uk) about accessibility issues as all of the venues we use differ.

 

Terms & Conditions

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Ticket refund and cancellation policy

1. Tickets are strictly non-refundable. No exceptions. All ticket sales are final.

2. Tickets may be transferred given more than 96 hours notice (4 days), a fee is payable. Tickets may be transferred to another local event within two months. Ticket transfers are charged at £10 per ticket. Tickets can only be transferred once. We cannot transfer tickets with less than 4 days (96 hours) notice. 
   Any abuse will not be tolerated. 

3. You may sell or gift your ticket to someone else if you cannot make the event. Please contact The Paint Club with the details of the new attendee, otherwise they may be refused entry.

4. If you arrive late to an event you may forfeit your ticket. Customers must arrive on time to join the event.

5. Should an event need to be postponed or rescheduled due to events beyond our control, we will offer attendees a number of options, including alternative dates at the same venue, or other event dates in the local area. A new venue will be found within a reasonable distance from the original venue.

6. On the rare occasion The Paint Club cancels an event, all customers will be offered a full refund or ticket transfer option. 
    

Age Restrictions

1. Our events are for adults however we may allow under 18s at our discretion.

2. All under 18s MUST be accompanied by an adult with a ticket. Children will not be permitted to paint without an adult, who holds a valid ticket, accompanying them.

3. The venues we use may have an age restriction. Please contact us on hello@thepaintclub.co.uk to check each venue. 

4. Currently all Brewery & Distillery venues do not allow under 18s. Revolution bars do not allow under 18s after 8pm and therefore this event will not be suitable.

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Food and drink

1. Food and drink are to be purchased separately. The ticket price does not include this.

2. Food and drink can be purchased from our venues unless otherwise stated.

3. You may not take your own food and drink into venues, unless explicitly stated.

Venues​

1. Should a venue not be able to host an event for us on the date specified, we will endeavour to find another suitable venue within a reasonable distance of the original venue, on the same date. Customers will be notified of the change via email. A change of venue does not make customers eligible for a refund, this is standard industry practice. 

2. Accessibility: A lot of our venues are pubs and are situated in older buildings. Please get in touch with us if you have any access needs. We will let you know of venues that have wheelchair and ground floor access. It may already be listed on the booking information.

3. For venue age restriction please see above.
    

Online Events

We require a 50% deposit before we send out paint kits. The full payment must be made before the event, the date will be sown on your invoice.

If you choose to pay via credit card payment should be made in full.

If the event is cancelled within 2 weeks of the booked date, and parcels have already been sent we will retain the 25% of the total plus all additional cost to cover materials cost and postage fees.

If parcels haven’t yet been sent we will take 30% of the total.

We need to know final numbers 2 weeks in advance. 

Additional persons added after confirmation will likely incur extra charges due to rushed processing and special delivery postage.

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Painting kits and equipment remain the property of The Paint Club Studio Ltd until the invoice is paid in full. 

We cannot refund the cost of the event after the event date has passed.

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If, after dispatch, parcels are marked as delivered or attempted delivery we cannot take responsibility for them.

We can replace parcels if they do not arrive, however we must have been notified of failed delivery at least 3 working days prior to the event. It is your responsibility to ensure all parcels have arrived with attendees before the event.

 

Please note postponing an event may incur additional fees. 

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Please note, once the invoice has been sent and parcels are packed, that any additional changes will incur an admin fee. 

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Private in person events 

Full payment must be made before the event. The date will be shown on your invoice.

If an event is cancelled with 2 weeks, or more, 25% of the total will be charged to cover the processing costs, admin fees, and artist payment. This will be a minimum of £200 or 25% of the total cost, whichever is greater.

If an event is cancelled within 14 days of the event the full 50% deposit will be retained.

If an event is cancelled within 48 hours full payment will be taken to cover our costs and to ensure our artists receive payment for lost work.

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We can postpone events given enough notice. We require a minimum of 7 working days to postpone an event without any additional charges.

If an event is postponed within 7 days there is a £280 fee payable. 

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We can adjust numbers if given 1 weeks notice.

Should a participant not show up for the event on the day, we will not refund their space.

It is the customer's responsibility to ensure we are given the correct number of attendees 7 days prior to the event. If additional attendees show up without notice they will be charged at full rate per head plus £10 (+VAT).

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Painting equipment remains the property of The Paint Club Studio Ltd until the invoice is paid in full. 

If an invoice is not paid by the due date we reserve the right to cancel the event. Invoices must be paid before the event unless explicitly agreed.

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It is the customer's responsibility to ensure the venue is suitable for the event. 

Venue fees must be paid by the customer. We do not include room hire fee in our prices for private events.

The venue must have suitable tables and chairs, access to water and a sink.

Tables must be set up before the artist arrives, the artist will not set up or move furniture.

If venues need to speak with us please ask them to contact us at hello@thepaintclub.co.uk

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Please see above for age restrictions.

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Gift Vouchers

1. Gift vouchers are strictly non-refundable. No exceptions. All sales are final.

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